Data We Collect

We collect information you provide directly, such as your name, email address, contact details, and payment data necessary to process transactions.

We also automatically collect technical data, such as your IP address, browser type, pages visited, and access times, to improve the security and functionality of our systems.

Cookies and Similar Technologies

We use cookies and tracking technologies to analyze site traffic, personalize your experience, and improve the security of online transactions.

• Essential cookies: Necessary for the basic functioning of the site.
• Performance cookies: Help us understand how users interact.
• Functionality cookies: Allow us to remember your preferences.

Purpose of Processing

We use your personal data for the following purposes:

• To process and manage your digital payment transactions securely.
• To provide customer support and respond to your inquiries.
• To improve the security of our systems and prevent fraud.
• To comply with our legal and regulatory obligations.
• To send communications about services, always with your consent.

Legal Basis

The processing of your data is based on your consent, the need to perform a contract with you, compliance with legal obligations, or our legitimate interest in improving payment technology security.

Data Sharing

We do not sell your personal data. We may share your information with:

• Payment service providers and transaction processors, exclusively to execute payments.
• Legal authorities, when required by law to protect our rights or transaction security.
• Technology partners who help us operate and protect our systems, under strict confidentiality agreements.

Some of these third parties may be located outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are applied.

Your Rights

In accordance with data protection regulations, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Restriction of processing: Request that we restrict the use of your data.
• Portability: Receive your data in a structured format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: At any time, without affecting the lawfulness of previous processing.

To exercise these rights, contact our Data Protection Officer.

Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and strict access controls.

Our technology is constantly updated to address new threats and ensure the security of online transactions.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Transaction data is retained in accordance with tax and anti-fraud legal obligations.

Contact and Complaints

For any questions, requests related to your rights, or privacy complaints, you can contact us:

Data Protection Officer:
Email: info@bitsafecard.com
Postal address: Praza Adriana, 1, 9º 7º
Phone: +34 952254732

You have the right to lodge a complaint with the Spanish data protection supervisory authority (Spanish Data Protection Agency - AEPD).

Updates

This policy may be updated occasionally. The most recent version will always be published on this page. Last updated: November 15, 2023.